Should You Care How Other People Perceive You?

(p. B2) Sadly, it does appear that being flawed in one area may help in others. In an article in The Atlantic titled “Why It Pays to Be a Jerk,” the author Jerry Useem quotes several studies that show that nice guys don’t usually win. Donald Hambrick, a management professor at Penn State, told the magazine, “To the extent that innovation and risk-taking are in short supply in the corporate world, narcissists are the ones who are going to step up to the plate.”
Not everyone thinks Jobs was a jerk. Eddy Cue, Apple’s senior vice president for Internet software and services, wrote on Twitter that he felt the Gibney film was “an inaccurate and meanspirited view of my friend. It’s not a reflection of the Steve I knew.”
But the black hat-white hat version of Jobs may be too confining.
In a fascinating interview last year with Graydon Carter of Vanity Fair, Jonathan Ive, Apple’s famed designer and longtime friend of Jobs, recounted a telling story. He remembered a time when Jobs had been tough — too tough, in Mr. Ive’s estimation — on his team. Mr. Ive pulled him aside and told him to be bit nicer. “Well, why?” Jobs replied. “Because I care about the team,” Mr. Ive responded. “And he said this brutally, brilliantly insightful thing, which was, ‘No, Jony, you’re just really vain,’ ” Mr. Ive recalled. “He said, ‘You just want people to like you, and I’m surprised at you because I thought you really held the work up as the most important, not how you believed you were perceived by other people.’ ”
That story and the documentary left me with me with two questions: Would you rather do something extraordinary that benefits the lives of millions of people? Or be liked by several hundred? And does it have to be an either-or question?
The answer, like Jobs, is complicated.

For the full commentary, see:
Andrew Ross Sorkin. “Decoding Steve Jobs, in Life and on Film.” The New York Times (Tues., SEPT. 8, 2015): B1-B2.
(Note: the online version of the commentary has the date SEPT. 7, 2015.)

“You Can Recognize the People Who Live for Others by the Haunted Look on the Faces of the Others”

(p. C21) In her first book, “Strangers Drowning,” Larissa MacFarquhar, a staff writer for The New Yorker, reports . . . about extreme do-gooders, people whose self-sacrifice and ethical commitment are far outside what we think of as the normal range.
. . .
A line from Clive James’s memoir “North Face of Soho” comes to mind. He quotes the journalist Katherine Whitehorn: “You can recognize the people who live for others by the haunted look on the faces of the others.”
. . .
(p. C26) It was Kant who observed that, as the author writes, “it was fortunate that so few men acted according to moral principle, because it was so easy to get principles wrong, and a determined person acting on mistaken principles could really do some damage.”
. . .
Charity begins at home, most of us would agree. Not for many of the people in “Strangers Drowning.” In their moral calculus, the goal is to help the most people, even if that means neglecting those close by, even spouses or children.
One of the interesting threads Ms. MacFarquhar picks up is the notion that, for extreme altruists, the best way to help relieve suffering may not be to travel to Africa, let’s say, to open a clinic or help build a dam. It is far more noble and effective — though less morally swashbuckling — simply to find the highest-paying job you can and give away most of your salary. She finds people who live this way.

For the full review, see:
DWIGHT GARNER. “Books of The Times; Samaritans and Other Troublemakers.” The New York Times (Fri., SEPT. 25, 2015): C21 & C26.
(Note: ellipses added.)
(Note: the online version of the review has the date SEPT. 24, 2015, and has the title “Review: ‘Strangers Drowning’ Examines Extreme Do-Gooders.”)

The book under review, is:
MacFarquhar, Larissa. Strangers Drowning: Grappling with Impossible Idealism, Drastic Choices, and the Overpowering Urge to Help. New York: Penguin Press, 2015.

“Stunned” Geophysicists Are Headed “Back to the Drawing Board”

(p. A3) Bringing the blur of a distant world into sharp focus, NASA unveiled its first intimate images of Pluto on Wednesday [July 15, 2015], revealing with startling clarity an eerie realm where frozen water rises in mountains up to 11,000 feet high.
. . .
At a briefing held Wednesday [July 15, 2015] at the Johns Hopkins Applied Physics Laboratory in Laurel, Md., mission scientists said they were stunned by what the images reveal.
“It is going to send a lot of geophysicists back to the drawing board,” said Alan Stern, the New Horizons project’s principal investigator, from the Southwest Research Institute in Boulder, Colo.

For the full story, see:
ROBERT LEE HOTZ. “Across 3 Billion Miles of Space, NASA Probe Sends Close-Ups of Pluto’s Icy Mountains.” The Wall Street Journal (Thurs., JULY 16, 2015): A3.
(Note: ellipsis, and bracketed dates, added.)
(Note: the online version of the article has the date JULY 15, 2015, has the title “NASA Releases Close-Up Pictures of Pluto and Its Largest Moon, Charon,” and has some different wording than the print version. The quote above follows the online version.)

Should We Have a Right to the Silence that “Contributes to Creativity and Innovation”?

(p. D5) The benefits of silence are off the books. They are not measured in the gross domestic product, yet the availability of silence surely contributes to creativity and innovation. They do not show up explicitly in social statistics such as level of educational achievement, yet one consumes a great deal of silence in the course of becoming educated.
. . .
Or do we? Silence is now offered as a luxury good. In the business-class lounge at Charles de Gaulle Airport, I heard only the occasional tinkling of a spoon against china. I saw no advertisements on the walls. This silence, more than any other feature, is what makes it feel genuinely luxurious. When you step inside and the automatic doors whoosh shut behind you, the difference is nearly tactile, like slipping out of haircloth into satin. Your brow unfurrows, your neck muscles relax; after 20 minutes you no longer feel exhausted.
Outside, in the peon section, is the usual airport cacophony. . . .
. . .
To engage in inventive thinking during those idle hours spent at an airport requires silence.
. . .
I think we need to sharpen the conceptually murky right to privacy by supplementing it with a right not to be addressed. This would apply not, of course, to those who address me face to face as individuals, but to those who never show their faces, and treat my mind as a resource to be harvested.

For the full commentary, see:
MATTHEW B. CRAWFORD. “OPINION; The Cost of Paying Attention.” The New York Times, SundayReview Section (Sun., MARCH 8, 2015): 5.
(Note: ellipses added.)
(Note: the online version of the commentary has the date MARCH 7, 2015.)

The commentary quoted above is related to the author’s book:
Crawford, Matthew B. The World Beyond Your Head: On Becoming an Individual in an Age of Distraction. New York: Farrar, Straus and Giroux, 2015.

“Big Data” Does Not Tell Us What to Measure, and Ignores What Cannot Be Measured

(p. 6) BIG data will save the world. How often have we heard that over the past couple of years? We’re pretty sure both of us have said something similar dozens of times in the past few months.
If you’re trying to build a self-driving car or detect whether a picture has a cat in it, big data is amazing. But here’s a secret: If you’re trying to make important decisions about your health, wealth or happiness, big data is not enough.
The problem is this: The things we can measure are never exactly what we care about. Just trying to get a single, easy-to-measure number higher and higher (or lower and lower) doesn’t actually help us make the right choice. For this reason, the key question isn’t “What did I measure?” but “What did I miss?”
. . .
So what can big data do to help us make big decisions? One of us, Alex, is a data scientist at Facebook. The other, Seth, is a former data scientist at Google. There is a special sauce necessary to making big data work: surveys and the judgment of humans — two seemingly old-fashioned approaches that we will call small data.
Facebook has tons of data on how people use its site. It’s easy to see whether a particular news feed story was liked, clicked, commented on or shared. But not one of these is a perfect proxy for more important questions: What was the experience like? Did the story connect you with your friends? Did it inform you about the world? Did it make you laugh?
(p. 7) To get to these measures, Facebook has to take an old-fashioned approach: asking. Every day, hundreds of individuals load their news feed and answer questions about the stories they see there. Big data (likes, clicks, comments) is supplemented by small data (“Do you want to see this post in your News Feed?”) and contextualized (“Why?”).
Big data in the form of behaviors and small data in the form of surveys complement each other and produce insights rather than simple metrics.
. . .
Because of this need for small data, Facebook’s data teams look different than you would guess. Facebook employs social psychologists, anthropologists and sociologists precisely to find what simple measures miss.
And it’s not just Silicon Valley firms that employ the power of small data. Baseball is often used as the quintessential story of data geeks, crunching huge data sets, replacing fallible human experts, like scouts. This story was made famous in both the book and the movie “Moneyball.”
But the true story is not that simple. For one thing, many teams ended up going overboard on data. It was easy to measure offense and pitching, so some organizations ended up underestimating the importance of defense, which is harder to measure. In fact, in his book “The Signal and the Noise,” Nate Silver of fivethirtyeight.com estimates that the Oakland A’s were giving up 8 to 10 wins per year in the mid-1990s because of their lousy defense.
. . .
Human experts can also help data analysts figure out what to look for. For decades, scouts have judged catchers based on their ability to frame pitches — to make the pitch appear more like a strike to a watching umpire. Thanks to improved data on pitch location, analysts have recently checked this hypothesis and confirmed that catchers differ significantly in this skill.

For the full commentary, see:
ALEX PEYSAKHOVICH and SETH STEPHENS-DAVIDOWITZ. “How Not to Drown in Numbers.” The New York Times, SundayReview Section (Sun., MAY 3, 2015): 6-7.
(Note: ellipses added.)
(Note: the online version of the commentary has the date MAY 2, 2015.)

Authentic Happiness Requires Engagement and Meaning

(p. 278) Recent research into what happiness is and what makes people happy sheds some contemporary light on the connection Aristotle claimed between wisdom and happiness. Students of the “science of happiness” try to measure happiness, identify its components, determine its causes, and specify its consequences. This work doesn’t tell us what should make people happy. It aims to tell us what does make people happy.
Ed Diener is perhaps the world’s leading researcher on happiness. His recent book, written in collaboration with his son, Robert Biswas-Diener, confirms some things we might expect. The major determinants (p. 279) of happiness (or “well-being,” as it is sometimes called) include material wealth (though much less than most people think, especially when their standard of living is above subsistence), physical health, freedom, political democracy, and physical, material, and psychological security. None of these determinants of happiness seems to have much to do with practical wisdom. But two other factors, each of them extremely important, do. Well-being depends critically on being part of a network of close connections to others. And well-being is enhanced when we are engaged in our work and find meaning in it.
The work of Martin Seligman, a distinguished psychologist at the University of Pennsylvania, points in the same direction. Seligman launched a whole new discipline– dubbed “positive” psychology– in the 1990s, when he was president of the American Psychological Association. We’ve talked to Seligman often about his work. He had long been concerned that psychologists focused too exclusively on curing the problems of their patients (he himself was an expert on depression) and spent too little time investigating those things that would positively promote their well-being. He kick-started positive psychology with his book Authentic Happiness.
The word authentic is there to distinguish what Seligman is talking about from what many of us sometimes casually take happiness to be– feeling good. Feeling good– experiencing positive emotion– is certainly important. But just as important are engagement and meaning. Engagement is about throwing yourself into the activities of your life. And meaning is about connecting what you do to the lives of others– knowing that what you do makes the lives of others better. Authentic happiness, says Seligman, is a combination of engagement, meaning, and positive emotion. Seligman collected a massive amount of data from research on people all over the world. He found that people who considered themselves happy had certain character strengths and virtues. He further found that in each individual, some of these strengths were more prominent than others. Seligman concluded that promoting a person’s particular (p. 280) strengths– he dubbed these a person’s “signature strengths”– promoted authentic happiness.
The twenty-four character strengths Seligman identified include things like curiosity, open-mindedness, perspective, kindness and generosity, loyalty, duty, fairness, leadership, self-control, caution, humility, bravery, perseverance, honesty, gratitude, optimism, and zest. He organized these strengths into six virtues: courage, humanity and love, justice, temperance, transcendence, and wisdom and knowledge. Aristotle would have recognized many of these strengths as the kind of “excellences” or virtues he considered necessary for eudaimonia, a flourishing or happy life.

Source:
Schwartz, Barry, and Kenneth Sharpe. Practical Wisdom: The Right Way to Do the Right Thing. New York: Riverhead Books, 2010.
(Note: italics in original.)

A Critical Mass Need to Be Motivated by the Telos of a Practice

(p. 227) The fact that some people are led into a practice in pursuit of goals that are external to the practice– money, fame, or what have you– need pose no threat to the integrity of the practice itself. So long as those goals do not penetrate the practice at all levels, those in pursuit of external goals will eventually drop out or be left behind or change their goals or be discredited by those in pursuit of a practice’s proper goals. However, if external goals do penetrate the practice at all levels, it becomes vulnerable to corruption. Practices are always developing and changing, and the direction that development takes will be determined by participants in the practice. Good practices encourage wise practitioners who in turn will care for the future of the practice.

Source:
Schwartz, Barry, and Kenneth Sharpe. Practical Wisdom: The Right Way to Do the Right Thing. New York: Riverhead Books, 2010.

A somewhat similar point is made in:
Diamond, Arthur M., Jr. “How Institutional Incentives and Constraints Affect the Progress of Science.” Prometheus 26, no. 3 (Sept. 2008): 231-239.

George Bailey Wanted to Make Money, But He Wanted to Do More than Just Make Money

(p. 219) Actually, it’s not so strange. The norm for bankers was never just moneymaking, any more than it was for doctors or lawyers. Bankers made a livelihood, often quite a good one, by serving their clients– the depositors and borrowers– and the communities in which they worked. But traditionally, the aim of banking– even if sometimes honored only in the breach– was service, not just moneymaking.
In the movie It’s a Wonderful Life, James Stewart plays George Bailey, a small-town banker faced with a run on the bank– a liquidity crisis. When the townspeople rush into the bank to withdraw their money, Bailey tells them, “You’re thinking of this place all wrong. As if I had the money back in a safe. The money’s not here.” He goes on. “Your money’s in Joe’s house. Right next to yours. And in the Kennedy house, and Mrs. Backlin’s house, and a hundred others. Why, you’re lending them the money to build, and they’re going to pay you back, as best they can…. What are you going to do, foreclose on them?”
No, says George Bailey, “we’ve got to stick together. We’ve got to have faith in one another.” Fail to stick together, and the community will be ruined. Bailey took all the money he could get his hands on and gave it to his depositors to help see them through the crisis. Of course, George Bailey was interested in making money, but money was not the only point of what Bailey did.
Relying on a Hollywood script to provide evidence of good bankers is at some level absurd, but it does indicate something valuable about society’s expectations regarding the role of bankers. The norm for a “good banker” throughout most of the twentieth century was in fact someone who was trustworthy and who served the community, who was responsible to clients, and who took an interest in them.

Source:
Schwartz, Barry, and Kenneth Sharpe. Practical Wisdom: The Right Way to Do the Right Thing. New York: Riverhead Books, 2010.
(Note: italics in original.)

Some Learn in Order to Gain Competence, Others Learn to Gain Direct Rewards

(p. 184) Think about two different tennis pros giving you tennis lessons. The first pro says things like “good shot” and “good swing” all the time, to encourage you. The second one says “good swing” only when you make a good swing. If hearing “good swing” gives you a hedonic charge, then you will prefer the first instructor to the second (more gold stars, more encouragement). But if what gives you the charge is getting better at tennis, you will prefer the second instructor to the first. That’s because the second instructor’s feedback to you is much more informative than the first one’s. You’re not after “good swing” gold stars; you’re after a better tennis game. So feedback is essential to the development of a complex skill– whether it be empathy or a strong forehand. But he-(p. 185)donic feedback, in the form of incentives, is not. It may even be counterproductive, as in the case of instructor number one.
In schools, tests provide an extremely important source of feedback– of information– to the teacher and the student– about how things are going. Tests, or something like them, often offer the best way to diagnose problems and correct them. So tests as a source of information are good and important. The problem is that in addition to providing information, tests provide outcomes that students, and their parents, and their teachers, want and like– outcomes like approval, prizes, awards, honors, special privileges, and school ratings. The hedonic character of these outcomes is what gets students and teachers to orient their work to passing the tests, and to regard what they do in the classroom as merely instrumental, as merely a means to various rewarding ends.
There are important differences between children oriented to getting A’s and children oriented to learning from their mistakes. Psychologist Carol Dweck and her associates have spent thirty years studying the incentive systems that govern the learning of children throughout the educational process. They have uncovered two fundamentally different approaches to learning in kids that can often lead to profound differences in how well kids learn. One group of kids has what Dweck has called performance goals; the other group has what she has called mastery goals. Children with performance goals are primarily interested in gaining favorable judgments of their competence. They want to do well on tests. They want social approval. They want awards. Children with mastery goals are primarily interested in increasing their competence rather than in demonstrating it. They want to encounter things that they can’t do and to learn from their failures. As Dweck puts it, performance-oriented children want to prove their ability, while mastery-oriented children want to improve their ability. Children with performance goals avoid challenges. They prefer tasks that are well within the range of their ability. Children with mastery goals seek challenges. They prefer tasks that strain the limits of their ability. Children with performance goals respond to failure by giving up. Children (p. 186) with mastery goals respond to failure by working harder. Children with performance goals take failure as a sign of their inadequacy and come to view the tasks at which they fail with a mixture of anxiety, boredom, and anger. Children with mastery goals take failure as a sign that their efforts, and not they, are inadequate, and they often come to view the tasks at which they fail with the kind of relish that comes when you encounter a worthy challenge.

Source:
Schwartz, Barry, and Kenneth Sharpe. Practical Wisdom: The Right Way to Do the Right Thing. New York: Riverhead Books, 2010.
(Note: italics in original.)

Should Students Read to Learn, or to Get Gold Stars?

(p. 181) When a consultant tells teachers to concentrate on the bubble kids and ignore the kids who are most in need of help, something has gone wrong. And if gold stars turn reading from an adventure into a job, something has gone wrong. But what? The typical response to examples like these is not to blame incentives but to blame “dumb” incentives. The presumption is that “smart” incentives, or at least “smarter” incentives, will do the job.
This is a mistake. In many situations, for many activities, no incentives are smart enough. Teachers like Deborah Ball and Mrs. Dewey spend their day figuring out how much time to spend with each student and how to tailor what they teach to each student’s particular strengths and weaknesses. They are continually balancing conflicting aims– to treat all students equally, to give the struggling students more time, to energize and inspire the gifted students. Along comes the incentive to bring up the school’s test scores, and all the nuance and subtlety of Mrs. Dewey’s moment-by-moment decisions go out the window. And what “smarter” incentive is going to replace judgment in making sensitive choices in a complex and changing context like a classroom?
Or what, exactly, would you incentivize to encourage hospital custodian Luke to seek the kind and empathetic response to the distraught father who wanted his son’s room cleaned? Incentives are always based on meeting some specific, measurable criterion: read more books; raise more test scores; wash more floors. Left to his own devices, Luke asks himself, “What can I do to be caring?” and because he has moral skill, he comes up with a good answer. With “caring” incentivized, Luke (p. 182) might ask, “What do I have to do to get a raise or a bonus?” “Reclean the room” might be a right answer. “Look sympathetic” might be a right answer. “Be caring” surely is not. Aristotle thought that good
people do the right thing because it is the right thing. Doing the right thing because it’s the right thing unleashes the nuance, flexibility, and improvisation that moral challenges demand and moral skill enables. Doing the right thing for pay shuts down the nuance and flexibility.

Source:
Schwartz, Barry, and Kenneth Sharpe. Practical Wisdom: The Right Way to Do the Right Thing. New York: Riverhead Books, 2010.
(Note: italics in original.)